Christmas Holiday 2009

Published on 9:00 am - Monday 21 December 2009 in AdvanceIT News. 0 Comments

The AdvanceIT Information Technology Support Helpdesk will be unavailable from the 21st of December Until Monday the 1st of February 2010. Telephone messages will be unanswered until the 1st of February, this includes messages left on our mobile number. Support requests via email or our contact page will also remain unanswered until this date.

Thank you to everyone who has had business with AdvanceIT this year. By selecting us as your first port of call for Information Technology Support, you have helped us build a firm base for supporting just about anyone (businesses and individuals) with just about any IT problem. We hope we can count on you all to continue your business with us into the new year.

We wish you all a merry christmas and a safe holiday.

Many Thanks,

The Team @ AdvanceIT

Internet Access Outage for Exetel Customers

Published on 9:00 am - Tuesday 21 July 2009 in AdvanceIT News, Exetel, Internet and Other News. 0 Comments Tags: , , , .

Exetel customers in Narrabri and surrounding areas experienced a complete loss of internet connection at around 8:00pm on July 20th 2009. For some, services resumed by 9:30pm, while others remained disconnected. Due to damage to a series of main line optic fibre cables in use by Exetel, located in Pyrmont; Sydney, Over 50% of ‘ADSL 1′ customers in New South Wales have been experiencing slow or intermittent internet access since late lastnight. Exetel report that the damage is a problem that only the supplier (Telstra) can repair. Telstra reports major fibre damage to a ’set’ of optic fibre cables, in which all data lines were severed, including the spare or ‘backup’ lines. While internet traffic has been rerouted in order to get as many customers as possible back online again, many are still and will be experiencing a very slow service until repairs are completed.

To keep appraised of any progress, you can visit the Exetel forum thread here for more information.

Update [11:10am July 21st 2009]: Repair on the damaged lines is currently in progress

Update [7:00pm July 21st 2009]: This issue has been fully resolved. Internet speeds should gradually return to normal within the next 12 – 24 hours. If you are still experiencing problems afterwards, please log a fault with Exetel.

Christmas Holiday 2008

Published on 9:00 am - Wednesday 24 December 2008 in AdvanceIT News. 0 Comments

The AdvanceIT Information Technology Support Helpdesk will be unavailable from the 25th of December Until the 19th of January. For dire emergencies only, please call 0439 732 846. Email will be checked but generally unanswered during this period.

Thank you to everyone who has had business with AdvanceIT this year. By selecting us as your first port of call for Information Technology Support, you have helped us build a firm base for supporting just about anyone (businesses and individuals) with just about any IT problem. We hope we can count on you all to continue your business with us into the new year.

We wish you all a merry christmas and a safe holiday.

Many Thanks,

The Team @ AdvanceIT